Help and Advice for Homeowners

30 FAQs

• Rent balance by text message
• I'd like a copy of my rent statement. What should I do?
• How can I pay my rent or service charges?
• Can I pay my rent or service charges through Direct Debit?
• I have credit on my L&Q account. Can I have this refunded to me?
• What are service charges?
• What are L&Q's bank details?
• Why do I have a pest control charge in my service charges?
• How are service charges calculated?
• What are the new service charges being introduced in April 2020?
• Can you explain my service charge statement?
• What are the items on my service charges statement?
• Can I pay my rent or service charges by standing order?
• Can I pay my rent or service charges online?
• I need to change or cancel my Direct Debit. What should I do?
• Why does my service charge include a cost for refuse collection when I already pay for this through my Council Tax?
• Can I pay my rent or service charges over the phone?
• Can I pay my ground rent in instalments?
• I'm a shared owner. Why is my rent increasing?
• Can I pay my rent or service charges by Allpay?
• Can I pay my rent or service charges using a swipe card?
• I have rent arrears, can I set up a payment arrangement?
• Where can I find the 19-digit number I need to make a payment?
• When will I know what my service charges will be for next year?
• Why isn't window cleaning shown on my service charge statement?
• Why is my payment not showing on my account?
• I'm paying for a service I don't have. What should I do?
• I've not moved into my property but am still being charged rent. What should I do?
• When I set up my Direct Debit, how soon can the first payment be taken out of my account?
• Why do I have a bin hire charge on my service charges?