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30 FAQs
What happens to my service charges when I sell my home?
Why does my service charge include a cost for refuse collection when I already pay for this through my Council Tax?
What are L&Q's bank details?
Why do I have a pest control charge in my service charges?
I have credit on my L&Q account. Can I have this refunded to me?
I'm a freeholder, why am I being asked to pay service charges?
How are service charges calculated?
Can I pay my rent or service charges by standing order?
I need to change or cancel my Direct Debit. What should I do?
Can I pay my rent or service charges using a swipe card?
Can I pay my rent or service charges through Direct Debit?
I'm a shared owner. Why is my rent increasing?
What are the items on my service charges statement?
I’m ending my tenancy/account, but I’m in receipt of Housing Benefit/Universal Credit. What do I need to do?
I have arrears on my account, can I set up a payment arrangement?
I’m ending my tenancy/account, but I have credit on my rent/service charge account. How do I get this refunded?
What will happen if I pay less than agreed after I end my tenancy/account?
I'd like a copy of my rent statement. What should I do?
Do you need food vouchers?
I’ve never made a payment directly to you before. Will I be able to do so now that my tenancy/account has ended?
Are you struggling to pay your rent or services charges?
Can I pay with someone else's card online?
Rent balance by text message
I made a payment yesterday, why is it not showing on my statement? Why isn't my account balance correct?
How do I read my online statement?
Can I setup a direct debit online?
Why do I have multiple accounts in my Payments page?
Why isn't my payment working?
What is my account balance?
I’m ending my tenancy/account, but I have arrears. What will happen with my current agreement?
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Validation request
User validation required to continue..
Please type the text you see in the image into the text box and submit
[ Refresh the page to generate a new image. ]
Note:
If you get here while trying to submit a form, you may have to re-submit the form.
Access to this domain may need the browser to have javascript and cookie support enabled.
Validation needed due to the detection of invalid input from this client IP address, error code :
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