L&Q Group | Leading Housing Association & Residential Developer
L&Q community
Your home
Help & advice
Find a home
Sign in
Sign in
Menu
Help home
Help and Advice for
Homeowners
Filter on category
Category
All categories
Antisocial behaviour
Billing and payments
Building and fire safety
Estate services
Home ownership options
L&Q corporate
L&Q Energy
L&Q online account
My housing
My L&Q
Repairs
Sub-categories
All in Building and fire safety
General advice
L&Q inspections programme
Moving home or remortgaging
New building safety guidance
Remedial works
Right to Buy or Acquire schemes
Sub-categories
All in Home ownership options
Home Ownership
Shared Ownership
Sub-categories
All in L&Q online account
General advice
Payments
Sign in
Sign up
Sub-categories
All in Repairs
Diagnose a Repair
Gas, Heating and Hot Water
Report a Repair
30 FAQs
What happens to my service charges when I sell my home?
I have credit on my L&Q account. Can I have this refunded to me?
What are L&Q's bank details?
Why do I have a pest control charge in my service charges?
Why does my service charge include a cost for refuse collection when I already pay for this through my Council Tax?
I'm a freeholder, why am I being asked to pay service charges?
I have rent arrears, can I set up a payment arrangement?
Can I pay my rent or service charges by standing order?
I need to change or cancel my Direct Debit. What should I do?
I'm a shared owner. Why is my rent increasing?
Can I pay my rent or service charges using a credit card?
How are service charges calculated?
I'd like a copy of my rent statement. What should I do?
Can I pay my rent or service charges through Direct Debit?
Can I inspect the service charge accounts for my property?
Rent balance by text message
Can I pay my rent or service charges by Allpay?
Why is my payment not showing on my account?
What are the items on my service charges statement?
What is a variable service charge balance on my service charges?
Can I pay my rent or service charges using a swipe card?
What does L&Q's management fee cover?
What are third party management costs?
Can I pay my ground rent in instalments?
Can I pay my rent or service charges over the phone?
I’m ending my tenancy/account, but I have credit on my rent/service charge account. How do I get this refunded?
When will I know what my service charges will be for next year?
I'm paying for a service I don't have. What should I do?
I think my service charges are too high. What should I do?
Why do I have an audit fee charge on my service charges?
Show more