Help and Advice for Homeowners

30 FAQs

• What happens to my service charges when I sell my home?
• I have credit on my L&Q account. Can I have this refunded to me?
• What are L&Q's bank details?
• Why do I have a pest control charge in my service charges?
• Why does my service charge include a cost for refuse collection when I already pay for this through my Council Tax?
• I'm a freeholder, why am I being asked to pay service charges?
• I have rent arrears, can I set up a payment arrangement?
• Can I pay my rent or service charges by standing order?
• I need to change or cancel my Direct Debit. What should I do?
• I'm a shared owner. Why is my rent increasing?
• Can I pay my rent or service charges using a credit card?
• How are service charges calculated?
• I'd like a copy of my rent statement. What should I do?
• Can I pay my rent or service charges through Direct Debit?
• Can I inspect the service charge accounts for my property?
• Rent balance by text message
• Can I pay my rent or service charges by Allpay?
• Why is my payment not showing on my account?
• What are the items on my service charges statement?
• What is a variable service charge balance on my service charges?
• Can I pay my rent or service charges using a swipe card?
• What does L&Q's management fee cover?
• What are third party management costs?
• Can I pay my ground rent in instalments?
• Can I pay my rent or service charges over the phone?
• I’m ending my tenancy/account, but I have credit on my rent/service charge account. How do I get this refunded?
• When will I know what my service charges will be for next year?
• I'm paying for a service I don't have. What should I do?
• I think my service charges are too high. What should I do?
• Why do I have an audit fee charge on my service charges?