Find a property
Help & Advice
Help and Advice for
Filter on category
Billing and Payments
Home Ownership Options
All in Home Ownership Options
All in Repairs
Rent balance by text message
I'd like a copy of my rent statement. What should I do?
How can I pay my rent or service charges?
Can I pay my rent or service charges through Direct Debit?
I have credit on my L&Q account. Can I have this refunded to me?
What are service charges?
What are L&Q's bank details?
Why do I have a pest control charge in my service charges?
How are service charges calculated?
What are the new service charges being introduced in April 2020?
Can you explain my service charge statement?
What are the items on my service charges statement?
Can I pay my rent or service charges by standing order?
Can I pay my rent or service charges online?
I need to change or cancel my Direct Debit. What should I do?
Why does my service charge include a cost for refuse collection when I already pay for this through my Council Tax?
Can I pay my rent or service charges over the phone?
Can I pay my ground rent in instalments?
I'm a shared owner. Why is my rent increasing?
Can I pay my rent or service charges by Allpay?
Can I pay my rent or service charges using a swipe card?
I have rent arrears, can I set up a payment arrangement?
Where can I find the 19-digit number I need to make a payment?
When will I know what my service charges will be for next year?
Why isn't window cleaning shown on my service charge statement?
Why is my payment not showing on my account?
I'm paying for a service I don't have. What should I do?
I've not moved into my property but am still being charged rent. What should I do?
When I set up my Direct Debit, how soon can the first payment be taken out of my account?
Why do I have a bin hire charge on my service charges?