Help and Advice for Trafford and North West tenants

15 FAQs

• I have no heating / hot water
• How do I pay for my heat consumption?
• What if I'm struggling to pay for my heating and hot water?
• Can I change my heat supplier?
• My heating and hot water are switched off, why am I still being charged?
• What is a Heat Interface Unit (HIU)?
• How do I top-up my in-house display (Secure)?
• How do I top-up my in-house display (Guru Hub)?
• Will I receive a paper bill?
• Do I have to pay for energy related repairs if I'm an L&Q Energy customer?
• Can I change from PAYG to credit billing?
• How do you protect my data?
• Do I need to give meter readings?
• What data do you collect from my meter and why?
• Why does the heat cut off when there's a fire alarm?