Help and Advice for Trafford and North West homeowners

30 FAQs

• How do I make a payment or pay my rent online?
• I didn't receive an email when signing up for an account, what should I do?
• How do I read my online statement?
• I'm having trouble with your website or I have a suggestion for the website, what should I do?
• How do I contact L&Q on social media?
• How do I make a complaint to L&Q?
• How do you use my data?
• Can I pay with someone else's card online?
• How do I sign into my online account?
• I don't have a tenancy reference number, how do I sign up?
• I made a payment yesterday, why is it not showing on my statement? Why isn't my account balance correct?
• Who can create an online account?
• How do I set up a recurring payment or arrangement online?
• Where can I find my tenancy reference?
• How safe is my information online and how secure is my online account?
• I'm no longer a resident. Can I sign up for an account to pay L&Q online?
• I’m no longer a resident, but I’m paying back arrears. Will my payments online be allocated to my account or the current occupant of the property?
• I've forgotten which email address I used to sign up, what should I do?
• What browsers does your website work on?
• When setting up my online account, do I enter my current address or the address that I had when I was your resident?
• How do I change the phone number I use to sign in?
• Why isn't my payment working?
• How do I setup a Direct Debit online?
• What information do I need to create an account?
• I didn't receive a code when signing in, what should I do?
• Why do I need to enter a code to sign in?
• How do I change the email address used for my online account?
• I've forgotten my password, what should I do?
• I received an error message when I tried to sign up or sign in. What should I do?
• I’m no longer a resident. Can I still sign into my online account?