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30 FAQs
How do I make a payment or pay my rent online?
How do I setup a Direct Debit online?
I don't have a tenancy reference number, how do I sign up?
Can I pay with someone else's card online?
I'm having trouble with your website or I have a suggestion for the website, what should I do?
How do you use my data?
I've forgotten which email address I used to sign up, what should I do?
I didn't receive an email when signing up for an account, what should I do?
How safe is my information online and how secure is my online account?
What is a strong password?
I've forgotten my password, what should I do?
How do I change the phone number I use to sign in?
What should I do if I'm shown the wrong address when I sign up?
Where can I find my tenancy reference?
How do I sign into my online account?
How do I set up a recurring payment or arrangement online?
I’m no longer a resident. Can I still sign into my online account?
How do I read my online statement?
I'm no longer a resident. Can I sign up for an account to pay L&Q online?
How do I change the email address used for my online account?
Who can create an online account?
I didn't receive a code when signing in, what should I do?
How do I contact L&Q on social media?
How many accounts can be set up per tenancy?
What information do I need to create an account?
How do I close my online account?
I’m no longer a resident, but I’m paying back arrears. Will my payments online be allocated to my account or the current occupant of the property?
When setting up my online account, do I enter my current address or the address that I had when I was your resident?
I claim housing benefit, why does it show that I still owe you money?
Why do we ask for your Date of Birth?
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Validation request
User validation required to continue..
Please type the text you see in the image into the text box and submit
[ Refresh the page to generate a new image. ]
Note:
If you get here while trying to submit a form, you may have to re-submit the form.
Access to this domain may need the browser to have javascript and cookie support enabled.
Validation needed due to the detection of invalid input from this client IP address, error code :
338
Number of attempts left :
5