L&Q Group | Leading Housing Association & Residential Developer
Help & advice
Find a home
Help and Advice for
Trafford and North West homeowners
Filter on category
Billing and payments
Building and fire safety
Home ownership options
L&Q online account
All in Building and fire safety
L&Q inspections programme
Moving home or remortgaging
New building safety guidance
Right to Buy or Acquire schemes
All in Home ownership options
All in L&Q online account
All in Repairs
Diagnose a Repair
Gas, Heating and Hot Water
Report a Repair
How do I make a payment or pay my rent online?
I didn't receive an email when signing up for an account, what should I do?
How do I read my online statement?
I'm having trouble with your website or I have a suggestion for the website, what should I do?
How do I contact L&Q on social media?
How do I make a complaint to L&Q?
How do you use my data?
Can I pay with someone else's card online?
How do I sign into my online account?
I don't have a tenancy reference number, how do I sign up?
I made a payment yesterday, why is it not showing on my statement? Why isn't my account balance correct?
Who can create an online account?
How do I set up a recurring payment or arrangement online?
Where can I find my tenancy reference?
How safe is my information online and how secure is my online account?
I'm no longer a resident. Can I sign up for an account to pay L&Q online?
I’m no longer a resident, but I’m paying back arrears. Will my payments online be allocated to my account or the current occupant of the property?
I've forgotten which email address I used to sign up, what should I do?
What browsers does your website work on?
When setting up my online account, do I enter my current address or the address that I had when I was your resident?
How do I change the phone number I use to sign in?
Why isn't my payment working?
How do I setup a Direct Debit online?
What information do I need to create an account?
I didn't receive a code when signing in, what should I do?
Why do I need to enter a code to sign in?
How do I change the email address used for my online account?
I've forgotten my password, what should I do?
I received an error message when I tried to sign up or sign in. What should I do?
I’m no longer a resident. Can I still sign into my online account?