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30 FAQs
How do I make a payment or pay my rent online?
How do I setup a Direct Debit online?
I don't have a tenancy reference number, how do I sign up?
I didn't receive an email when signing up for an account, what should I do?
I'm having trouble with your website or I have a suggestion for the website, what should I do?
Can I pay with someone else's card online?
How do I change the phone number I use to sign in?
How do I sign into my online account?
How do you use my data?
I'm no longer a resident. Can I sign up for an account to pay L&Q online?
How do I change the email address used for my online account?
Who can create an online account?
I've forgotten which email address I used to sign up, what should I do?
I didn't receive a code when signing in, what should I do?
How do I set up a recurring payment or arrangement online?
Where can I find my tenancy reference?
How do I contact L&Q on social media?
How many accounts can be set up per tenancy?
How safe is my information online and how secure is my online account?
What information do I need to create an account?
What is a strong password?
How do I close my online account?
I’m no longer a resident, but I’m paying back arrears. Will my payments online be allocated to my account or the current occupant of the property?
How do I read my online statement?
I claim housing benefit, why does it show that I still owe you money?
How much is my weekly rent?
I made a payment yesterday, why is it not showing on my statement? Why isn't my account balance correct?
What browsers does your website work on?
I've forgotten my password, what should I do?
Why do I have multiple accounts in my Payments page?
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