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30 FAQs
How much is bedroom tax and how is this calculated?
Rent balance by text message
How are service charges calculated?
Why do I have a pest control charge in my service charges?
Do you need food vouchers?
I'd like a copy of my rent statement. What should I do?
How much is my weekly rent?
Are you struggling to pay your rent or services charges?
What are the items on my service charges statement?
I have arrears on my account, can I set up a payment arrangement?
I have credit on my L&Q account. Can I have this refunded to me?
Why does my service charge include a cost for refuse collection when I already pay for this through my Council Tax?
I’m ending my tenancy/account, but I’m in receipt of Housing Benefit/Universal Credit. What do I need to do?
I’m ending my tenancy/account, but I have arrears. What will happen with my current agreement?
I’m ending my tenancy/account, but I have credit on my rent/service charge account. How do I get this refunded?
Can I pay with someone else's card online?
Can I pay my rent or service charges using a swipe card?
Can I pay my rent or service charges through Direct Debit?
Can I setup a direct debit online?
I need to change or cancel my Direct Debit. What should I do?
How do I read my online statement?
What is my account balance?
I’ve never made a payment directly to you before. Will I be able to do so now that my tenancy/account has ended?
Can I pay my rent or service charges by standing order?
I'm a shared owner. Why is my rent increasing?
What are L&Q's bank details?
Why isn't my payment working?
What will happen if I pay less than agreed after I end my tenancy/account?
I claim housing benefit, why does it show that I still owe you money?
Can I set up a recurring payment or arrangement online?
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