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14 FAQs
Why does the heat cut off when there's a fire alarm?
I have no heating / hot water
Can I change from PAYG to credit billing?
How do you protect my data?
How do I top-up my in-house display (Guru Hub)?
How do I top-up my in-house display (Secure)?
What is a Heat Interface Unit (HIU)?
Do I need to give meter readings?
How do I pay for my heat consumption?
Do I have to pay for energy related repairs if I'm an L&Q Energy customer?
What data do you collect from my meter and why?
Can I change my heat supplier?
Will I receive a paper bill?
My heating and hot water are switched off, why am I still being charged?
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