What if I want to complain about planned maintenance works that are currently happening?
We appreciate that sometimes things can go wrong, and if they do, please contact the contractor first.
You'll find their contact details on the letter that they initially wrote to you.
It's essential that our contractors have the opportunity to put right any mistakes that they may have made.
If you're still concerned or unhappy, please fill out our online complaint form – or contact our customer service centre on 0300 456 9996.