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30 FAQs
Can I have more bedrooms than I need when moving by mutual exchange?
How can I move to another L&Q property?
I've signed a mutual exchange but no longer want to move. Can I cancel the exchange and stay in my home?
I'm pregnant, is my unborn child taken into consideration when checking bedroom eligibility?
How do I register or search for mutual exchange?
How does the bidding processes work?
How long does a mutual exchange take?
Can I move to a property with fewer bedrooms than I need when moving by mutual exchange?
Am I eligible for mutual exchange?
What type of tenancy will I get if I mutual exchange?
What is an Assignment of Tenancy during mutual exchange?
What is the Seaside and Country Homes scheme?
How much deposit will I need to pay if I'm renting from L&Q?
What is mutual exchange?
When can I move into my property?
How do I apply for an empty property I've seen?
Will I be given a joint or sole tenancy?
How do I pay my first week's rent or deposit?
I've sent my medical assessment but have not had a decision yet
I've found a mutual exchange. What should I do?
Can I mutual exchange with more than one other tenant – a chain of properties?
Do I need to pay for HomeSwapper?
I need to move urgently. Can my mutual exchange be done quickly?
My new landlord is chasing me for a mutual exchange reference. What should I do?
I've been temporary or permanently moved due to works in my property. What should I do?
What is a surrender and re-grant during mutual exchange?
What repairs can I have done whilst my Right to Buy or Right to Acquire is going through?
My HomeSwapper account has been suspended. What should I do?
I missed my viewing appointment. What should I do?
Why has my mutual exchange been refused?
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