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All in repair
What repairs will you carry out in my home at the moment?
When will you tell me when my repair will be done?
How can I be sure your maintenance team won’t infect me when they come and carry out a repair?
Can I move into an L&Q home?
Can I still visit my relatives and friends in L&Q care schemes?
I can’t work because of the coronavirus. What help can I get?
Are your offices still open?
What is L&Q doing to manage the impact of coronavirus outbreak on colleagues and residents?
Do I need to tell L&Q if I’m ill or self-isolating?
How will you keep our communal areas clean and tidy?
Are your marketing suites still open?
What repairs will you carry out in communal areas at the moment?
Are play areas and outdoor gyms safe to use?
Why is my rent going up at this time?
Why are you still carrying out gas safety checks at this time?
Can I take a payment holiday?
If I can't pay my rent because of coronavirus, is my home at risk?
Why are you changing your compensation policy?
For what period are you stopping discretionary payments?
When will discretionary compensation payments start again – and can I make my complaint then rather than now?
My issue occurred before 1 April 2020 but I am only complaining now. Will you pay discretionary compensation?
I’ve already made a complaint and am expecting compensation. Will I still receive it?
Can I use the communal areas outside?
Why have I had a letter from you about my arrears?
You stopped work on my building? When will the work start again?
I’m expecting a new kitchen, bathroom and windows. When will this work now happen?
How will you keep me informed about your response to coronavirus?
Who is allowed to visit me during lockdown?
Why aren't you offering a full repairs service again yet?
Will the coronavirus affect my service charge?