Why have I received an arrears letter. I've only just moved in?

When you move home it can take up to eight weeks to set up your new rent account.

Sometimes there's a period between your account being created and you being able to make your first payment.

You might recieve an automated letter during this period as your account will show as being in arrears.

Did this answer your question?

Yes No

Thank you for your feedback.

We're sorry you didn't find this answer useful. Please tell us why this was the case so we can improve our response.

We can't reply to your feedback so please don't include any personal details.