Will I receive a paper bill?
Many of our customers have a flexible pay as you go meter in their home and and won't receive bills. In this case, you'll be able to view how much heat you are using and how much credit you have on your heat account on your in-home display.
If you are a credit customer, you'll receive a monthly bill via your online account or paper statements. If you would like to go paperless with an online account, we can help set this up for you. Please call us on 0333 003 3733 or email our L&Q Energy team.