Do I need to tell L&Q if I’m ill or self-isolating?

You don’t need to let us know if we’re not due to come into your home, unless you think there is a risk to your neighbours or to our colleagues.

However, if you book an emergency repair with us and are ill or self-isolating, please let us know. We’ll put special measures in place to get your repair done. Our maintenance team will wear special protective clothing to be able to carry out the work urgently.

If for any reason this isn’t possible, we’ll talk to you about whether there’s another way we might be able to gain access and sort the issue.

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