Can I take a payment holiday?

The government has increased the financial support available to people whose incomes are affected by the coronavirus and has changed the law temporarily to help tenants in particular. This isn’t by allowing rent holidays, but instead by preventing landlords from evicting tenants who fall behind on their rent.

This means you still need to pay your rent. We ask that you please continue to do this as normal for as long as you can. Your rent helps us fund essential frontline services.

We know that some residents may need financial help at the moment. If this applies to you, please don’t hesitate to get in touch – we’ll do everything we can to support you. We can provide advice, support and guidance. This can include putting special payment plans in place to help if you need it or supporting you to claim the financial support that’s available.

We also work with the Pound Advice service, which provides telephone and face-to-face debt and financial advice.

Please rest assured that even if you fall behind on your rent at this difficult time, we won’t start court action against you.

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