I’m expecting a new kitchen, bathroom and windows. When will this work now happen?
We’re taking critical repairs requests only at present. This is to help tackle the spread of the coronavirus and keep you safe.
Although the government has lifted some restrictions, social distancing is still in place – and this is very hard to achieve when we come into your home.
Unfortunately, this means we’ve had to pause any other maintenance or building work that doesn’t represent an immediate health and safety risk to you.
The only other exception is where we’re preparing vacant properties to offer to local councils and health authorities to free up hospital beds and help people in urgent need.
Pausing our non-emergency maintenance has created a backlog of work to be done now that government restrictions are lifting. We’ll now look to see what needs doing and how best to prioritise it. We’ll write to update you once we’ve completed this review.