Why aren't you offering a full repairs service again yet?

Now that the government has relaxed some of the restrictions aimed at controlling the spread of coronavirus, we're going to begin the delivery of the non-critical repairs booked in with our team before 23 March.

If you had a repair cancelled because of coronavirus, we'll be in touch with you directly to let you know when this will be carried out. Please note that we have several months’ worth of work to deliver so you may not be contacted to arrange your repair straightaway.

To enable us to deliver these outstanding repairs as quickly as possible, we’re taking critical repairs requests only at present. A critical repair is either an emergency or very urgent works that should be completed ‘in days’ and that cannot be safely left for any longer than that.  

We’re also keeping our programme of planned remedial works under review for the same reason.

If you have a critical repair, please call our customer service centre on 0300 456 9996.

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