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All in repair
What repairs will you carry out in my home at the moment?
I can’t work because of the coronavirus. What help can I get?
Can I move into an L&Q home?
Are your offices still open?
If I can't pay my rent because of coronavirus, is my home at risk?
Can I take a payment holiday?
Do I need to tell L&Q if I’m ill or self-isolating?
Why aren't you offering a full repairs service again yet?
What repairs will you carry out in communal areas at the moment?
My issue occurred before 1 April 2020 but I am only complaining now. Will you pay discretionary compensation?
When will you tell me when my repair will be done?
What is L&Q doing to manage the impact of coronavirus outbreak on colleagues and residents?
I’m expecting a new kitchen, bathroom and windows. When will this work now happen?
For what period are you stopping discretionary payments?
Why is my rent going up at this time?
How will you keep our communal areas clean and tidy?
Can I use the communal areas outside?
Why are you changing your compensation policy?
I've applied for a mutual exchange. When will you process my application?
Why have I had a letter from you about my arrears?
When will discretionary compensation payments start again – and can I make my complaint then rather than now?
Can I still visit my relatives and friends in L&Q care schemes?
I’ve already made a complaint and am expecting compensation. Will I still receive it?
Why haven’t you resumed your planned maintenance service yet and when will you do this?
Who is allowed to visit me during lockdown?
How will you decide which repairs to deliver first?
How can I be sure your maintenance team won’t infect me when they come and carry out a repair?
Will the coronavirus affect my service charge?
You stopped work on my building? When will the work start again?
Why are you still carrying out gas safety checks at this time?