Help and Advice for Homeowners

30 FAQs

• How do I top-up my in-house display (Guru Hub)?
• How do I pay for my heat consumption?
• What is covered under L&Q's buildings insurance policy?
• If I'm a leaseholder or shared owner, who is my buildings insurance with and can I have a copy?
• How much will my parking permit cost?
• How do I apply for a parking bay?
• Can I make a claim under L&Q’s buildings insurance policy?
• Will L&Q buy back my home?
• I have no heating / hot water
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• Can we manage some of the communal services ourselves?
• What is a Heat Interface Unit (HIU)?
• Rent or account balance by text message
• What happens at the end of the defects liability period?
• I have no hot water. What should I do?
• Contents vs. Buildings - how do I know what's what?
• Can I run a business from home?
• How will you keep me safe if the inspection of my building requires works to be done but they can’t be done straightaway?
• Is there parking control where I live?
• Will building safety issues affect my ability to buy my home using the Right to Buy / Right to Acquire scheme?
• Will I be charged for any additional fire safety measures required for my building?
• How do I request a communal cupboard door key?
• Why are you replacing waking watch with a fire detection and alarm system?
• Will I get a dedicated parking bay?
• I think my neighbour is running an illegitimate business from home. What should I do?
• Can residents commission inspections outside of the L&Q Building Safety Programme?
• How will I know my home is safe if my building doesn't need an EWS1 form?
• Can I rent my parking space to a third party?
• Will I be able to stay in my home while my building is inspected?