Help and Advice for Homeowners

30 FAQs

• How do I top-up my in-house display (Guru Hub)?
• Rent or account balance by text message
• How do I pay for my heat consumption?
• How do I apply for a parking bay?
• A noise nuisance – is it antisocial behaviour?
• If I'm a leaseholder or shared owner, who is my buildings insurance with and can I have a copy?
• What is covered under L&Q's buildings insurance policy?
• How much will my parking permit cost?
• I have no heating / hot water
• I have credit on my L&Q account. Can I have this refunded to me?
• Will L&Q buy back my home?
• I have no hot water. What should I do?
• The Noise App – useful information
• Garden nuisance – is it antisocial behaviour?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• What are L&Q's bank details?
• Can I make a claim under L&Q’s buildings insurance policy?
• What will L&Q do if I’m the victim/witness of antisocial behaviour?
• Can I change my heat supplier?
• What is a Heat Interface Unit (HIU)?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• Litter and rubbish – is it antisocial behaviour?
• Will I get a dedicated parking bay?
• What happens at the end of the defects liability period?
• My heating and hot water are switched off, why am I still being charged?
• I have no heating. What should I do?
• Contents vs. Buildings - how do I know what's what?
• Is there parking control where I live?
• A home with too many animals – is it antisocial behaviour?
• Water - useful information