Help and Advice for Homeowners

30 FAQs

• How do I pay for my heat consumption?
• How do I top-up my in-house display (Guru Hub)?
• How do I apply for a parking bay?
• The Noise App – useful information
• A noise nuisance – is it antisocial behaviour?
• I have no heating / hot water
• What is covered under L&Q's buildings insurance policy?
• How much will my parking permit cost?
• If I'm a leaseholder or shared owner, who is my buildings insurance with and can I have a copy?
• I have no hot water. What should I do?
• Will L&Q buy back my home?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• Can I change my heat supplier?
• What happens at the end of the defects liability period?
• I have credit on my L&Q account. Can I have this refunded to me?
• I have no heating. What should I do?
• My heating and hot water are switched off, why am I still being charged?
• What are L&Q's bank details?
• What is a Heat Interface Unit (HIU)?
• Contents vs. Buildings - how do I know what's what?
• Can I make a claim under L&Q’s buildings insurance policy?
• Will I get a dedicated parking bay?
• Rent balance by text message
• Is there parking control where I live?
• Can I have Sky Q in my property?
• What will L&Q do if I’m the victim/witness of antisocial behaviour?
• Do I need to give meter readings?
• Litter and rubbish – is it antisocial behaviour?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• Will building safety issues affect my ability to buy my home using the Right to Buy / Right to Acquire scheme?