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30 FAQs
How many years do I have left on my lease?
How do I apply for a parking bay?
How do I pay for my heat consumption?
How do I top-up my in-house display (Guru Hub)?
What is covered under L&Q's buildings insurance policy?
How much will my parking permit cost?
If I'm a leaseholder or shared owner, who is my buildings insurance with and can I have a copy?
Will L&Q buy back my home?
What happens to my service charges when I sell my home?
I have no heating / hot water
Why does my service charge include a cost for refuse collection when I already pay for this through my Council Tax?
I've lost my fob. How do I request a new one?
Can I buy the freehold to my property?
Can I reverse staircase (sell a share back to L&Q)?
What happens at the end of the defects liability period?
How do I sign into my online account?
Can I change my heat supplier?
I have no hot water. What should I do?
What are L&Q's bank details?
Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
Can I make a claim under L&Q’s buildings insurance policy?
What is a new build defect?
I think my neighbour is running an illegitimate business from home. What should I do?
Will I get a dedicated parking bay?
I have credit on my L&Q account. Can I have this refunded to me?
How do I prevent pests?
I've lost my communal front door key. How do I request a new one?
Do I need to give meter readings?
How do I report a water leak?
I'm a freeholder, why am I being asked to pay service charges?
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