I've applied for a mutual exchange. When will you process my application?
Our mutual exchange service starts again on 13 July 2020, but to begin with we’re focusing on processing the backlog of applications we’ve had since before lockdown began.
We’ll start by working through all mutual exchange requests we had prior to 23 March 2020, so if this applies to you, we’ll be in touch soon about next steps.
If you applied for a mutual exchange between 23 March 2020 and 12 July 2020, we will start to process your application from 3 August 2020.
Any new applications we receive from 13 July 2020 will be processed from 17 August 2020.