Can you explain my service charge statement?

Your statement shows the services we expect to provide to your home over the next year – along with the estimated costs.

Your statement may be divided into four levels of services:

Estate services services provided to all properties on the estate where you live
Scheme services some estates are divided into groups
Block services services provided to the block where you live. If you live in a house, the block is the group of houses where your property is situated
Additional provisions extra costs not covered above, such as our management fee

On request, we can provide you with the total cost of each service for the block, scheme or estate where you live.

To get another copy of this letter, please contact our customer service centre by calling 0300 456 9996.

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